The first hour
- Don't open the door. Talk through the closed, locked door or use a video doorbell or window.
- Ask who they are and what they need. Real officials carry ID and can be verified by calling 911 or the non-emergency line.
- Don't reveal that you have supplies. Say you're struggling too.
- Point them to official help: shelters, food distribution points, Red Cross, or 911 for emergencies.
- If someone is hurt, call 911 for them rather than opening up.
- If they won't leave or try to get in, call 911 and move your family to your safe room.
The first day
- Agree on a family rule: only one adult answers, and no one opens the door to anyone not on your list.
- Use a code word for family and trusted friends so you know it's really them.
- Tell trusted neighbors about any repeated or suspicious visitors.
The first week and beyond
- Keep the rules the same every time. Consistency keeps everyone safe.
- Share info (not supplies) through your neighborhood group or radio net.
Get ready now: checklist
Your checks save on this phone.
Common mistakes
- Opening the door 'just a crack.'
- Telling people what you have or how long you can last.
- Letting kids answer the door.
- Making up rules in the moment.
Keeping kids calm
- Teach kids: never open the door, even for someone who says they know you. Get a grown-up.
- Practice the code word.
Gear that helps
- Video doorbell with battery: my pick, eufy Video Doorbell 2K battery with chime (no monthly fee)
- Wide-angle door viewer
- Door security bar: my pick, Master Lock 265 dual-function door/patio security bar
- Door wedge alarm: my pick, GE Personal Security Window/Door Alarm (4-pack)
- Printed list of local aid locations
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